“These are people at their worst moments. Using that data to help other people is one thing, but commercializing it just seems like a real ethical line for a nonprofit to cross.”

Jennifer King, privacy and data policy fellow at Stanford University

  • @greensand@lemmy.ml
    link
    fedilink
    62 years ago

    The irony is that the company uses data from Crisis Text Line to make their customer support more “empathetic”.