I was once told, by someone that worked in the industry, that some wealthy celebrities employ someone specifically to dispute every purchase they make, because often the dispute isn’t contested.
I used to work for a Canadian carrier. They had “white glove” customers where no matter what they asked for, we did it. They dispute $1000 charge? Credit it. They say they dropped their phone in the toilet and would like a new one but don’t want to pay for it? Send it and credit it.
Those calls were also reviewed next business day to ensure compliance.
I was once told, by someone that worked in the industry, that some wealthy celebrities employ someone specifically to dispute every purchase they make, because often the dispute isn’t contested.
I used to work for a Canadian carrier. They had “white glove” customers where no matter what they asked for, we did it. They dispute $1000 charge? Credit it. They say they dropped their phone in the toilet and would like a new one but don’t want to pay for it? Send it and credit it.
Those calls were also reviewed next business day to ensure compliance.