I started using grocery self-checkouts during COVID, but I’ve kept using them because there’s rarely a line (and I’m a misanthrope). I’d probably go back to using regular human checkouts if I had to dig through all my crap to prove what I bought.
Having said that, I’ve noticed myself making mistakes. I’ve accidentally failed to scan an item, and I’ve accidentally entered incorrect codes for produce. When I notice, I fix them, but I’ve probably missed a few.
I guess the easiest answer is for grocery chains to reinvest some of those windfall profits and hire more cashiers.
My grocery store had this when there were only a couple of self-checkout machines. When COVID got and they built a bunch more, the new machines didn’t verify the weight.
Removing the weight verification would make me reconsider self-checkout machines. There are other stores that I frequent where the weight verification is off, but my grocery store seems to be the only one to keep it enabled.
The part that grinds my gears is if I don’t allow the machine to verify the weight and scan the next item, I have to sit through the entire TTS message that explains what I’m doing wrong before I can correct my mistake and move on.
Lol. That sounds like a real pain. I can see why you don’t use it.