Letters: Readers respond to an article about quitting the rat race, with some saying their generation was handed an untenable position and others saying the struggle is nothing new
Then there’s the IT support team I have to design systems for in my org that are COMPLETELY useless. They can’t be bothered to do their job, and escalate tickets randomly to Tier 3 without any triage, documentation, or careI wish their management would put even a semblance of accountability on them.
I think a middle ground would be fantastic for everyone.
They can’t be bothered to do their job, and escalate tickets randomly to Tier 3 without any triage
Level 1 support teams are universally useless. I think I’ve ever worked with one that’s actually effective.
Can you imagine that in a hospital? “Oh this guy came in with a broken finger, I’d better call the lead surgeon.” Now of course the lead surgeon can fix it, of course they can, everyone can fix it, but you can’t send the patient back down to accident and emergency because then you get complaints about why you’re passing this poor guy around.
That sounds like hell.
Then there’s the IT support team I have to design systems for in my org that are COMPLETELY useless. They can’t be bothered to do their job, and escalate tickets randomly to Tier 3 without any triage, documentation, or careI wish their management would put even a semblance of accountability on them.
I think a middle ground would be fantastic for everyone.
Level 1 support teams are universally useless. I think I’ve ever worked with one that’s actually effective.
Can you imagine that in a hospital? “Oh this guy came in with a broken finger, I’d better call the lead surgeon.” Now of course the lead surgeon can fix it, of course they can, everyone can fix it, but you can’t send the patient back down to accident and emergency because then you get complaints about why you’re passing this poor guy around.
The IT cycle of violence.
Ain’t that the truth