• CaptDust@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      51
      ·
      5 months ago

      “The incident is widely characterized by critics as an example of mishandled customer service.”

      Made me laugh, that’s putting it lightly…

    • restingboredface@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      8
      ·
      5 months ago

      Holy shit what a ride that was.

      It’s clear from a lot of stories like this (severe customer mistreatment) that United employees are miserable people who hate their jobs but this is nuts. I hope Dr. Dao got a huge settlement from United.

      • HakFoo@lemmy.sdf.org
        link
        fedilink
        English
        arrow-up
        4
        ·
        5 months ago

        Is United Express actually United? I thought those tended to be a regional carrier using the name under license.

        I’d expect the labour friction to be still worse; I was peripherally involved with such a firm 20 years ago and know they had terrible problems with staff retention, mostly because they wouldn’t pay enough to retain people after they got fed up with the free-standby-flight privileges.