• jmcs@discuss.tchncs.de
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      28 days ago

      Text messages and emails allow the recipient to handle them on their terms. You can pick them up when you are not doing something else, you can re-read them, you can lookup information, you can put thought on a reply. A phone call will interrupt whatever the recipient is doing and put them on the spot.

      • dubious@lemmy.world
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        27 days ago

        emails definitely have a purpose and i often request an email when i know there is information that will need to be referenced more than once.

        but just like a picture is worth a thousand words, a phone call can clear things up in seconds that might have taken an hour to type effectively, days to respond to, and still might not get the actual answer you’re looking for.

        • Delta_V@lemmy.world
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          27 days ago

          And in cases like that, its appropriate to text first to agree upon a time for that phone call.

          • dubious@lemmy.world
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            27 days ago

            between work colleagues, sure, but if it’s a government office or just a business, there’s no way i’m going through all the channels online. i’ve had many cases where a bureaucracy would have crushed my request, but because i got through to a living being, the matter was cleared up in minutes.

      • dubious@lemmy.world
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        27 days ago

        well get over that shit. the world keeps getting colder as we keep becoming more isolated.

    • Gerudo@lemm.ee
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      28 days ago

      You must not have anxiety. It is almost debilitating sometimes for me to be on the phone. Text or email? No problem. In person, eh depends on how much of my social battery is left, but I can make it work most of the time.

      But something about phone calls just doesn’t jive with me. I am at minimum pacing a marathon while on the phone.

      • dubious@lemmy.world
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        27 days ago

        i don’t have anxiety. i have every reason to have anxiety. i was an only child in a terrible school system with hyper religious parents at a time when the world was becoming more and more progressive, but you know what? i reached out to the people who i admired and made a human connection with them and i got over it, just like almost anyone else can.

        and i’m a better person for it. if i had stayed in that shell, i probably would be severely depressed or dead by now.

    • ElectricMachman@lemmy.sdf.org
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      28 days ago

      Neurodivergent people struggle with body language and social cues at the best of times, but they’re still valuable tools to get through a conversation. Take that away and suddenly conversations become 1000% harder

      • dubious@lemmy.world
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        27 days ago

        i’m neurodivergent too. did you know that you can hear a person smiling in a phone call? make connections with people now while the world will still let you. it only gets darker if you folks feed that isolationist anxiety.

    • LittleBorat3@lemmy.world
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      28 days ago

      Often an immediate resolution of a problem is not possible so I will have to say I will have to check it out. Talk to someone else and get back to the person who called me. Etc. My actual work is interrupted and may not be done that day.

      Thanks for calling, it’s probably some shit you misconfigured in your browser.

      • dubious@lemmy.world
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        27 days ago

        i love how this immediately became about tech support, as if that’s the only thing that humans need to communicate about. ya’ll seem more alien to me with each passing day.

        • LittleBorat3@lemmy.world
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          27 days ago

          I am not tech support but that’s part of the point that usually some old person calls who needs to be helped over the street with some issue.