Hay… Haven’t I talked to you before?

No, I’m that guy’s manager.

Nah, na, na. You were the first guy I spoke to, about 500 managers ago, you’re the receptionist.

Oh, yeah, I work two jobs, got to pay the bills.

Ooookay, then can you help?

What with the problem you had before? No, that’s a different department, you’ll have to talk to my manager.

The guy you just referred me to?

Yes.

Who eventually referred me back to you?

Yes.

I’m starting to think I’m in hell.

Hay, Hay, Hay. Here at Progressive insurance we strive for customer satisfaction.