See, the previous MSP workplace I was at did one a week. If something was pressing the tech would inform the service manager, who would tap the correct resources to assist. The stand up was mostly just reviewing all service ticket requests and making sure nothing was falling through the cracks, so that if someone had a list of lower priority work but got slammed with something intense that took them away from their usual follow ups, those less important jobs could be reassigned to someone with the bandwidth to take them on. Also to ensure that any new tickets are being picked up in a timely fashion (not generally a problem, just doing a health check on it). Took ~1hr across all tickets and techs to review. Almost never longer, but frequently shorter.
It was a small team and we would continually keep in contact throughout the day by phone and slack. Nobody needed baby sitting, we were all professionals and adults.
I only left that position because the owner was cheap and continually denied raises. I didn’t see a raise in ~4 years and decided to find something that paid better. I couldn’t keep paying my bills with all the COVID inflation; I’d still be there if I was paid better.
See, the previous MSP workplace I was at did one a week. If something was pressing the tech would inform the service manager, who would tap the correct resources to assist. The stand up was mostly just reviewing all service ticket requests and making sure nothing was falling through the cracks, so that if someone had a list of lower priority work but got slammed with something intense that took them away from their usual follow ups, those less important jobs could be reassigned to someone with the bandwidth to take them on. Also to ensure that any new tickets are being picked up in a timely fashion (not generally a problem, just doing a health check on it). Took ~1hr across all tickets and techs to review. Almost never longer, but frequently shorter.
It was a small team and we would continually keep in contact throughout the day by phone and slack. Nobody needed baby sitting, we were all professionals and adults.
I only left that position because the owner was cheap and continually denied raises. I didn’t see a raise in ~4 years and decided to find something that paid better. I couldn’t keep paying my bills with all the COVID inflation; I’d still be there if I was paid better.