I tried getting season tickets for a local baseball team but the ordering system was quite literally designed for old people and was driving me insane:

there’s no actual order page online, just this ‘contact us for info!’ button where you have to write them a bespoke little email - like, to a person, not just a form to fill out - and I did that and the dude ///called me//// and didn’t answer when I tried to call back — why for the love of God take this to the phone?? I emailed them!!! I didn’t even want to email them, i wanted to fill out a webpage and put my credit card in! and they throw up all these smarmy sAlEsMaN roadblocks, like jesus man

like is this seriously meant to be like ‘oh that’s such good customer service’ to someone?

  • Donebrach@lemmy.world
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    10 months ago

    Guessing they just don’t have the means or technical no how to setup an online ordering system, doubt it’s anything malicious.

    Also email is not secured so I wouldn’t want to send credit card info or anything important through that means of communication, hence the call.