Profit (or loss) is the difference between the total revenues of a business and the total costs of a business. And although this is a somewhat simplified view of the facts, the profit in this scenario is directly representative of the amount of money people paid into premiums that was pocketed by the healthcare corporation rather than being paid out in medical coverage.
It is impossible to be objective when it comes to ethical dilemmas (an inherently subjective matter), but let me leave you with a couple questions: How bad does a person’s actions have to be to deserve death? How many people do they have to let die for personal (or corporate) gains?
The blame for the numerous unnecessary deaths United Healthcare played a part in can obviously not be ascribed to one person, but Brian Thompson was at least complicit in all of those deaths. He was the one with a lot of the decision-making power in all of those individual situations, and chose to strengthen a system that causes so much suffering when we have plenty of examples of a better way to handle these problems.
Check out page 21 of the source linked below, the original claim is a quite a bit off, but United Healthcare did implement an AI system that increased overall denial rates, especially in the category of post-acute care (the kind of stuff people need after a major procedure to safely recover).
Source