Do brand new users that sign up to your instance start using it right away after approval? I’ve approved a pretty decent amount of new accounts over the months and a lot of them have never posted or commented. I’m wondering if I’m doing something wrong.
No. Many users never interact after approval, even if I approve right away.
I had issues while trying to setup the e-mail notifications and never got back to it, so new users won’t get notified when I do approve them. It is possible that some of them never return to check - that is one of my guesses. Is your instance configured to send the e-mail notification?