Used to work at a coffee shop/retaurant that was busy and did good business, and the owner thought to themselves, “how can i make even more money off an already profitable business?” and decided to cut labor on our busiest days. So we went from having busy days that flowed smoothly, to a staff of like 2-3 of us having to make food, take orders, make drinks, run drinks, re stock, clean bathrooms, keep up with inventory, etc, which in turn caused quality to drop, lines to form, and people to leave. All of this so the owner could squeeze in an extra $100 a day. You couldn’t give them any feedback because “I have a business degree and you don’t”, so they brought in an “expert” that told them if they didn’t change their business model they would have to close down.

They kept cutting labor and demanding we keep the same quality and service. Shit didn’t work. I walked out mid shift. They closed down a few weeks later.