I just want my problems solved. I don’t care if it is through a chatbot. I’ll get frustrated if the human or the bot does not have access to the tools to solve my problems and just repeats a FAQ.
In my experience however, if a process is designed in a good enough way that a chatbot could help, it is also probably coming with a website that allows you to solve the problem by yourself. “What’s the status of my orders?” does not require a chatbot, just a well done website.
I just want my problems solved. I don’t care if it is through a chatbot. I’ll get frustrated if the human or the bot does not have access to the tools to solve my problems and just repeats a FAQ.
In my experience however, if a process is designed in a good enough way that a chatbot could help, it is also probably coming with a website that allows you to solve the problem by yourself. “What’s the status of my orders?” does not require a chatbot, just a well done website.