They also have different processes. Each report would start as a support request that goes through some customer care department or even call center first, that will triage the issue with some knowledge base or decision tree. So before a meaningful report makes it way to a department that can actually deal with it, a dozen other people are involved first.
I mean Valve once said that QA is the most vital part of game development.
Their classic anecdote is about Portal’s Development. They brought in some players to play the game near its completion and the user response was “Nice Demo, can’t wait to play the full game.” And they decided they had shown the player how to implement basic gameplay mechanics well, but that they hadn’t given the player a satisfying enough situation to use all of the mechanics at once. This is why Portal ends with the most amazing bossfight Valve has ever made imo.
so he says it was worth the amount of QA he got rather than the sales. I think it makes sense. I hope its really cost effective so others can try it.
Unfortunately, AAA devs usually already have such a backlog of bug reports that they won’t consider this an advantage
They also have different processes. Each report would start as a support request that goes through some customer care department or even call center first, that will triage the issue with some knowledge base or decision tree. So before a meaningful report makes it way to a department that can actually deal with it, a dozen other people are involved first.
I mean Valve once said that QA is the most vital part of game development.
Their classic anecdote is about Portal’s Development. They brought in some players to play the game near its completion and the user response was “Nice Demo, can’t wait to play the full game.” And they decided they had shown the player how to implement basic gameplay mechanics well, but that they hadn’t given the player a satisfying enough situation to use all of the mechanics at once. This is why Portal ends with the most amazing bossfight Valve has ever made imo.